Return and refund period of 30 days:
You have 30 days from the day your order is delivered to request a return or refund. After this 30-day window we are no longer able to offer a refund. Approved refunds are always issued to the original payment method used at checkout.
All orders within the UK ship with free premium shipping, delivered by trusted carriers such as Royal Mail. To start a return, simply email our team at info@ruevalondon.com with your order number.
Return and refund conditions:
To qualify for a refund or exchange, items must be unworn, unwashed and in the same condition as when they arrived, with all original tags and packaging included. Items that are damaged, show signs of wear or have missing parts (unless caused by an error on our side) cannot be refunded.