Terms of service
Last updated: June 10, 2026
1) About Us and Scope of These Terms
This website and webshop (together, the "Services") are operated by Rueva London ("Rueva London", "we", "us", "our"). By visiting our website or placing an order, you agree to these Terms of Service (the "Terms") and to the documents they refer to, including our Privacy Policy, Shipping Policy and Return Policy.
Our store is hosted by Shopify Inc., whose e-commerce platform allows us to offer our products and Services to you.
2) Use of Our Services
To use the Services you must have reached the age of majority in your country or region of residence, or have permission from a parent or guardian for any minor dependents. You agree to use the Services only for lawful purposes and in line with all applicable laws and regulations.
You may not upload or transmit viruses, malware or any other harmful code.
We reserve the right to refuse service, suspend accounts or cancel orders at our own discretion if we believe these Terms or applicable laws are being breached.
3) Changes to the Website and These Terms
Content, features and prices on our website may be updated at any time without prior notice. We may also amend these Terms from time to time by publishing a revised version on this page. If you continue to use the Services after changes have been published, you accept the updated Terms.
4) Products, Prices and Availability
Product descriptions, images, colours, prices and stock levels can change at any moment. We do our best to present every product as accurately as possible, but we cannot ensure that the colours shown on your screen exactly match the physical product.
We may restrict the sale of products to certain persons, regions or jurisdictions, and may limit the quantities available per order, account or address.
5) Orders and Acceptance
When you place an order, you make an offer to purchase. We may accept, decline or cancel an order, for example in cases of suspected fraud, stock problems or pricing errors. If we need to change or cancel your order, we will try to reach you using the email address or phone number you provided at checkout.
6) Billing and Account Details
You agree to provide accurate, current and complete purchase and account information, and to keep details such as your email address, delivery address and payment information up to date. We may refuse or cancel orders placed with incorrect or unverifiable details.
7) Shipping, Delivery and Returns
Everything related to shipping, delivery times and returns is set out in our Shipping Policy and Return Policy, which you can find in the footer of our website. Please read both carefully before you order.
The return window and return conditions are described in our Return Policy.
Any applicable costs, currencies and return addresses are stated there as well.
Delivery times are estimates only; delays caused by customs are beyond our control.
8) Third-Party Tools and Services
Our website may give you access to tools or services provided by third parties, such as payment providers, analytics tools or review widgets. These are offered "as is" and "as available", without any warranty from us. Using third-party tools, or visiting third-party websites linked from our store, is at your own risk and subject to the terms of those third parties. We are not responsible for their content, security or practices.
9) Reviews, Feedback and Other Submissions
If you send us reviews, comments, ideas or other materials ("Submissions"), you grant us a non-exclusive, transferable, sublicensable, royalty-free licence to use, reproduce, publish, translate and distribute those Submissions in order to operate and improve the Services. We may monitor, edit or remove content that we consider unlawful, offensive, infringing or otherwise objectionable.
You confirm that your Submissions do not infringe the rights of others (including intellectual property, privacy or publicity rights), are not unlawful or defamatory, and contain no harmful code.
10) Personal Data
Any personal information you share with us is handled in accordance with our Privacy Policy, linked in the footer. It explains what we collect, how we use it and which rights you have under applicable data protection law.
11) Errors and Omissions
Occasionally, information on our website may contain typographical errors, inaccuracies or omissions, for example in product descriptions, prices or availability. To the extent permitted by law, we reserve the right to correct such errors and to update or cancel affected orders at any time without prior notice.
12) Prohibited Use
In addition to the other restrictions in these Terms, you may not use the Services or any content on our website:
for any unlawful purpose,
to breach any regulations, laws or local ordinances,
to infringe intellectual property rights,
to harass, defame, discriminate against or harm others,
to provide false or misleading information,
to upload or spread malicious code,
to scrape, crawl or collect personal data of others without consent,
to interfere with the security or proper functioning of the Services.
We may end or restrict your access if you violate these rules.
13) Disclaimer of Warranties
Unless prohibited by law, the Services and all products are provided "as is" and "as available", without any express or implied warranties, including warranties of merchantability, fitness for a particular purpose, durability, title or non-infringement. We do not warrant that the Services will be uninterrupted, timely, secure or free of errors.
14) Limitation of Liability
To the fullest extent permitted by law, Rueva London and its directors, employees, affiliates, agents, suppliers and service providers are not liable for indirect, incidental, special, consequential or punitive damages, nor for loss of profit, revenue, savings, data or replacement costs, nor for any other damages arising from your use of the Services or products, even if we have been advised of the possibility of such damages. In jurisdictions that do not allow certain limitations, our liability is limited to the maximum extent permitted by law.
15) Indemnification
You agree to indemnify and hold harmless Rueva London and our affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers and employees from any claim or demand, including reasonable legal fees, arising from your breach of these Terms or your violation of any law or the rights of a third party.
16) Severability
If any part of these Terms is found to be unlawful, void or unenforceable, that part will still be enforced to the fullest extent permitted by law, and the remainder of these Terms will continue to apply in full.
17) Termination
These Terms apply until they are ended by you or by us. You can stop using the Services at any time. We may suspend or end your access if you breach these Terms, without affecting any amounts owed up to the date of termination. Provisions that by their nature should continue after termination will remain in effect.
18) Entire Agreement and No Waiver
These Terms, together with the policies published on our website, form the complete agreement between you and us regarding the Services and replace all earlier agreements and communications. If we do not enforce a provision of these Terms, that does not mean we waive our right to do so later.
19) Governing Law and Jurisdiction
These Terms, and any dispute or claim arising out of or in connection with them (including non-contractual disputes), are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except where mandatory consumer protection rules give you additional rights.
20) Contact
Store Name: Rueva London
Email: info@ruevalondon.com
Phone: +44 20 4572 3845
Customer Service Hours: Monday to Friday: 9:00 AM to 5:00 PM Saturday and Sunday: 11:00 AM to 4:00 PM
Business Information
Registered Business Name: Lodecom
Company Registration Number: 99670739
VAT Number: NL005402854B02
Business Address: Van Meelstraat 20, 1945 WC Beverwijk, The Netherlands
Email: info@ruevalondon.com
Phone: +44 20 4572 3845
Rueva London is a trading name of Lodecom