Shipping policy

Last updated: June 29, 2026

Our goal is to make every delivery as smooth and reliable as possible. Please take a moment to read the information below before placing your order.

Where We Ship

We currently deliver to addresses within the United Kingdom. Your order is shipped directly to the delivery address you enter at checkout.

Order Processing

Every order is processed and dispatched within 1 to 3 business days (Monday to Friday). As soon as your parcel has been dispatched, you will receive an email with your tracking number.

Orders are not processed or shipped on weekends or public holidays.

Order Cut-Off Time

Orders placed before 5:00 PM (GMT+01:00) are processed the same business day. Orders placed after this time are processed on the next business day.

Delivery Times

Estimated delivery times by destination:

Destination	Shipping Method	Estimated Delivery Time	Cost
United Kingdom	Standard Shipping	5 to 12 Business Days	FREE

Total delivery time (processing + transit): 6 to 15 business days (Monday to Friday).

All shipping costs are displayed and charged in GBP. Standard shipping within the United Kingdom is free of charge.

Every parcel comes with a tracking number and delivery confirmation.

Carriers

Your order is delivered by our trusted partner Royal Mail.

The carrier used for your order depends on your location and service availability.

Tracking Your Order

Once your order has been dispatched, you will receive a confirmation email with your tracking number. You can also follow your parcel at any time via our order tracking page, using your order number or tracking number.

Good to Know

The delivery times above are estimates and can vary due to circumstances outside our control, such as carrier delays or weather conditions.

Business days are Monday to Friday, excluding public holidays.

Thank you for your patience and understanding if a delay does occur.

Customer Service

Questions about your order or delivery? Our support team is happy to help.

Email: info@ruevalondon.com

Phone: +44 20 4572 3845

Customer Service Hours:

Monday to Friday: 9:00 AM to 5:00 PM

Saturday and Sunday: 11:00 AM to 4:00 PM

Business Information

Registered Business Name: Lodecom

Company Registration Number: 99670739

VAT Number: NL005402854B02

Business Address: Van Meelstraat 20, 1945 WC Beverwijk, The Netherlands