FAQ
FAQ
Shipping
What are your delivery times? We process your order within 1–3 business days (Monday to Friday). Delivery typically takes 5–12 business days after dispatch, and you'll receive a tracking number as soon as your package is on its way. Orders placed before 5:00 PM Eastern Time (EST) are processed the same business day. Total delivery time, including processing and shipping, is 6–15 business days (Monday to Friday).
How much does shipping cost? Shipping within the United Kingdom is free.
Which carrier do you use? We ship with Royal Mail.
Payment
Which payment methods do you accept? We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay, and Maestro.
Returns & Exchanges
Can I return my order? Yes. You have 30 days from the date of delivery to return your order. Items must be unworn, unused, and returned with all original tags attached.
Who pays for return shipping? Return shipping costs are the customer's responsibility, unless the item is defective or incorrect. In those cases, we cover the return shipping costs.
When will I receive my refund? Once your return has been received and inspected (typically within 2–5 business days), we'll issue your refund to the original payment method. Depending on your bank or payment provider, it may take an additional 3–10 business days for the refund to appear in your account.
Sizing
How do I choose the right size? Our dresses follow standard sizing. If you're between sizes or need help choosing, feel free to contact us for personalized advice.
Contact
How can I contact you? You can reach us at info@ruevalondon.com. Our customer support team is available:
- Monday to Friday: 9:00 AM – 5:00 PM (EST)
- Saturday and Sunday: 11:00 AM – 4:00 PM (EST)
We aim to respond to all inquiries within 24 hours.